Return Policy

Riding’times Return & Refund Policy

We want you to have an amazing experience with your new e-bike. Due to the size, weight, and shipping requirements of e-bikes, returns involve specialized freight handling and inspection procedures.

This policy explains our cancellation, return, replacement, and refund process to ensure a clear and fair experience for both customers and Riding'times.
1. Order Cancellation
Before Shipment

Orders can be cancelled free of charge before a tracking number has been created.

Please contact support@ridert.com and our customer service team will respond within 24 hours.

After Shipment (Tracking Number Created)

Once a tracking number has been created and uploaded to our system, the order is considered shipped and cannot be cancelled free of charge.

Cancellation shipping fee: $250 CAD

Once the courier (FedEx, UPS, Canpar, etc.) has been scheduled for pickup, the shipping process has officially started, even if the package is still physically at our facility.

2. Refused Shipment Policy

If a shipped order is refused without prior authorization from Riding'times, it will be treated as a return shipment.

Applicable costs:

Fee Amount
Original shipping cost $250 CAD
Return shipping cost $250 CAD

These costs will be deducted from the final refund amount.

3. Returns for Personal Reasons (Non-Defective Products)

Returns are available only under the conditions below.

  • Product must be returned within the applicable return period.
  • E-bikes ridden more than 15 km or used longer than 30 days are not eligible for personal return.
Unopened Products

Eligible within 30 days of delivery.

$500 CAD total shipping deduction

  • $250 CAD original shipping cost
  • $250 CAD return shipping cost
Opened Products (Less than 15 km & Like-New Condition)

Eligible within 30 days of delivery.

$500 CAD shipping deduction + 20% restocking fee

Used or Damaged Products

Products with excessive use, scratches, damage, or more than 15 km usage are not eligible for return. Additional deductions may apply after inspection.

4. Quality Issues & Shipping Damage

For verified functional defects or shipping damage, Riding'times provides:

  • Technical support and troubleshooting assistance
  • Replacement parts when applicable
  • Replacement solutions for critical damage affecting normal riding functionality
Required Information

Photos and videos are required for technical evaluation and claim processing.

Not Covered
  • Minor paint scratches or cosmetic imperfections
  • Normal wear and tear
  • Damage after 15 km or 30 days of use
  • Incorrect assembly
  • Loose components caused by insufficient tightening
  • Improper maintenance, accidents, misuse, or third-party repairs
5. Return Procedure

To request a return, please contact:

support@ridert.com

Return requests must be submitted within 30 days of delivery.

Please provide:

  • Photos of both sides of the bike
  • Mileage shown on the display
  • Condition of the original box
  • Serial number label on the bike and box
6. Packaging Requirements

Returned products must include:

  • Original packaging
  • Charger
  • Battery
  • Keys
  • Hardware and included accessories

If the original packaging is unavailable, customers are responsible for arranging suitable packaging at their own expense.

Riding'times is not responsible for shipping damage caused by improper packaging.

7. Customer-Arranged Shipping

If customers arrange their own return shipping, the shipment must:

  • Use signature-required delivery service
  • Include shipping insurance

Riding'times is not responsible for loss, damage, or delays during return transportation.

8. Non-Returnable Items
  • Used e-bikes or scooters exceeding 15 km usage or 30 days after delivery
  • Parts and accessories
  • Custom or special orders
9. Refund Timeline
  • Refunds are processed after the returned product is received and inspected.
  • Applicable shipping and restocking deductions will be applied.
  • Refunds may take up to 7 business days to appear.
Contact Us
support@ridert.com